TheProwatches is committed to ensuring full customer satisfaction concerning the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
We only offer genuine products and promise to respond to all inquiries within 24 hours. Watches for men provides a 30-day money-back guarantee for any reason and 1-year warranty-related issues from the date of purchasing. Any defective parts related to quality problems during this period, will 100% get a refund or replacement. Your satisfaction is our priority.
How to Initiate the Refund Process?
- If you miss your return for exchange/replacement pickup, one more attempt will be made to pick up your package. After the second failed attempt, the return for exchange request will be cancelled.
- Customers should not return the product before receiving a confirmation mail from us about the same.
- All the products must be returned in their original condition, unaltered and unused.
- Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).